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Shipping

Once you've placed your order, you’ll receive a confirmation email with your order number. Shortly after, you’ll get another email with your tracking number.

Please note that the tracking link may take some time to update. It usually becomes active once the package arrives in your country. Depending on your location, this may take between 2 to 14 days.

Your local carrier will handle the final delivery. If tracking doesn’t update right away, don’t worry, your order is still on its way, either by air or ground.

You will receive your order within the estimate timeframe which you can find on the product page.

A track and trace number will be send to your email.

You will receive your tracking number by email after your order has been dispatched.

If you have any issues tracking your parcel please email support@trackersmate.com

We offer a 30-day return policy on all orders, even if the product has been used.

Please click here to see our refund policy.  

Photo evidence must be provided when notifying us of unforeseen faults or breakages. Email us.

If you have made a mistake in your shipping address please email support@trackersmate.com within 2 hours of placing your order.

You must complete the subject line 'CHANGE OF ADDRESS' and provide your full name, order number, and correct shipping address.

Orders

If you need to cancel or make any changes to your order please email us here within 1 hours of making your purchase.

The subject line of this email must read 'CHANGE OF ORDER' or 'CANCEL ORDER' and our team will be back to you shortly.

Please check all folders in your inbox including the junk and spam folders.

If you still cannot find your confirmation email, please email support@trackersmate.com (with your order number) to ensure you provided the correct email during checkout.

If your order status is shown as unfulfilled this simply means your order has not yet been dispatched, but the payment has been successful. Once your order has been dispatched you will receive an email to confirm your order has been fulfilled and another email providing you with a tracking number.

Trackersmate Smartcard

1. Firmly(!) pinch and hold the ON/OFF button until you hear a beep.

2. Open the Find My app on your supported iPhone or iPad.

3. Select the "+" and tap "Add Other Item."

4. Once your Trackersmate Smartcard is detected, tap "Connect." Choose a name and emoji for your Smartcard, then tap "Continue."

1. Download and open the Google Find Hub app on your supported Android device.

2. Firmly(!) pinch and hold the ON/OFF button until you hear a beep.

3. Wait at least 1 minute on the home screen of the Find Hub app until the Smartcard shows.

4. Click on "Connect" and follow the instructions.

Any 15W wireless charger designed for phones will work. Chargers meant for smartwatches won’t be compatible. Make sure to use a compatible power adapter. Plugging the wireless charger into a laptop won't always work.

On the back of the Smartcard, you’ll see a small wireless signal icon. That icon needs to be centered on the charging pad—not the middle of the Smartcard itself.

When placed correctly, the Smartcard will show a red light to indicate it’s charging. Once fully charged, the red light will turn off.

When your Smartcard is connected to the correct app, you can see its battery level underneath the name.

You’ll also receive a low battery notification when it’s time to recharge.

You may want to reset your Trackersmate Smartcard for some reason. Follow the instructions down below:

1. Please ensure "Lost Mode" is disabled in the Apple Find My app.

2. Remove your Trackersmate Smartcard from Find My app.

3. Scroll to the bottom of the screen and tap “Remove Item”

4. A summary will open, tap " Remove" to confirm. (If it takes to long to remove the item, continue to step 5).

5. Press the Trackersmate Smartcard's ON/OFF button four times rapidly, then hold it at the fifth time until you hear a ringing chime after about 6 seconds, then release the button. (If it does not make a sound, do step 5 again).

6. Wait 5 seconds. Then hold the button down for 3 seconds, until you hear a chime, then release the button. The card has now been reset and turned off.

7. After waiting for 5 seconds again, hold the button for 1 second to turn it back on again. At this point it can be paired again in the Apple Find My app.

1. Please ensure to remove the Smartcard from the app if you had it connected (If not continue to step 2). Click on the gear icon next to the Smartcard name. Scroll down and click on "Remove from Find Hub".


2. Press the Trackersmate Smartcard's ON/OFF button four times rapidly+hold it at the fifth time until you hear a ringing chime after about 6 seconds, then release the button. (If it does not make a sound, do step 2 again).

3. Wait 5 seconds. Then hold the button down for 3 seconds, until you hear a chime, then release the button. The card has now been reset and turned off.

4. After waiting for 5 seconds again, hold the button for 1 second to turn it back on again. At this point it can be paired again in the Google Find Hub app.

Open the Apple Find My app, tap on your Smartcard, and scroll down to "Notifications".

Enable "Notify When Left Behind" and choose any locations you want to exclude from alerts.

Open the Apple Find My or Google Find Hub app, tap on your Smartcard, and scroll down to "Share Item".

From there, you can add someone you’d like to share your Smartcard with.

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